All orders have an average processing time of 1-2 business days. Due to high order volume orders may take 2 to 3 additional days to process. Please note that we do not process orders or deliveries on weekends or holidays.
We are unable to accommodate any order cancellation or modification requests. However, if your order is eligible for returns â€” we make returns easy.
Once you receive your order, please begin the return process by contacting our customer support at www.alimamaco.com
Keep in mind, shipping delays may occur as such conditions as severe weather. Service interruptions may affect parcel traffic.
Ali mama co gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise.
Refunds for merchandise returned within 14 days and accompanied by the original receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise credit based on the current selling price of the returned merchandise.
Swimwear, intimate apparel and discounted items on sale are final sale and may not be returned or exchanged.
Original shipping charges are non-refundable.
A government issued photo ID is required for all returns and exchanges.
SHIPPING & RETURNS
Due to high order volume orders may take 2 to 3 additional days to process.
We only ship packages during the business week and do not ship on weekends or holidays. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
RETURNING ONLINE ORDERS:
Returning orders is easy
- Just send us an email to ( firstname.lastname@example.org) with a picture of your unwanted Item and reason for return.
- Our support team will be glad to help you returning the Item using our secure courier service.
- Be sure to include a copy of the packing slip or order confirmation in the return package.
- Once your package has been received, your refund will be processed within 2 to 3 weeks. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer support team (email@example.com )
PLEASE NOTE: Initial Shipping Charges Are Non-Refundable.
DAMAGE OR DEFECTIVE PRODUCTS
If you receive a damaged or defective item, please email us at firstname.lastname@example.org and we will help you return the item.